This page outlines the Avalamban™ Mental Healthcare Services (AMHS) Policies applicable to therapists engaged on the AMHS platform and at the AMHS clinic. A separate Policies document applies to clients.
1. Session Documentation Policy
Session notes must be uploaded for every session — online or offline — within 24 hours of the session ending.
Each entry must include, at minimum, these four components:
- Summary — a concise account of what was covered in the session.
- Recommendation — clinical recommendations arising from the session.
- Agenda for next session — planned focus areas for the following session.
- Suggested date & time for next session — proposed scheduling to maintain continuity of care.
Notes must be submitted through the designated AMHS system in the required format.
Late or missing notes affect both client continuity of care and admin's ability to coordinate scheduling, and are treated as a compliance issue — see Section 7.
2. Peer Supervision Policy
Peer supervision meetings are held fortnightly (every two weeks) and are mandatory for all therapists engaged with AMHS.
Attendance is expected at every scheduled session unless the therapist has obtained prior approval for leave from the clinical lead/admin, or there is a genuine emergency.
Peer supervision is a professional and clinical-quality requirement, not an optional development activity — it supports case discussion, ethical practice, and consistency of care across the team. As part of this process, AMHS's clinical lead may offer guidance that informs a therapist's approach to a case.
Attendance is tracked. Unexcused absences are escalated per Section 7 and, if repeated, may be reviewed as part of the therapist's ongoing engagement with AMHS.
3. Rescheduling Policy — 2-Hour Feature Rule
- Clients can request a reschedule via the AMHS platform up to 2 hours before a session's scheduled start. The platform automatically disables this feature once the session is within the 2-hour window.
- Therapists should likewise flag any cancellation or reschedule need at least 2 hours in advance wherever possible, so client, admin, and clinic resources can be adjusted.
- A therapist-side cancellation or no-show inside the 2-hour window — for an online or offline session — is treated as a service failure and triggers the consequences in Section 7.
- Genuine emergencies should be reported to the admin immediately, even if outside the 2-hour window, so the situation can be handled fairly.
4. Offline / Clinic Conduct Policy
- Therapists should arrive with enough lead time before their first client of the day to prepare the room.
- Shared clinic spaces (session rooms, waiting area, reception) must be left tidy and ready for the next therapist/client.
- Professional conduct standards (confidentiality, boundaries, dress and decorum) apply equally to the clinic environment and to online sessions.
- The Pay-at-Clinic option is offered to clients and administered entirely by AMHS admin/reception. Therapists have no role in confirming, collecting, or following up on Pay-at-Clinic payments, and are not responsible for whether a client has paid.
5. Non-Solicitation, Personal Contact & Anti-Poaching Policy
AMHS provides the therapist dashboard and client dashboard specifically so that scheduling, communication, session logistics, documentation, and payment can all happen through the platform, without either party needing to exchange personal contact details. This section sets out the legal boundaries that keep that system working, and exists to protect clients, therapists, and AMHS's business relationships alike.
No personal contact for platform purposes. Therapists must not exchange personal phone numbers, personal email addresses, personal social media handles, or any other off-platform contact method with a client for the purpose of scheduling, billing, follow-up, or continuing therapeutic communication. All such communication must go through the AMHS dashboard, in-platform messaging, and the official session channels (e.g., the generated video-call link).
No poaching or redirection of AMHS clients. Therapists must not solicit, induce, or facilitate a client's move to therapy outside the AMHS platform — whether directly with the therapist in a private/independent capacity, or via referral to another non-AMHS provider — for personal financial gain or otherwise, regardless of who initiates the contact.
In-platform referrals are different. Referring a client to another AMHS-affiliated therapist through the official dashboard referral process is permitted and is separately incentivised (see Section 6). This section only restricts moves that take a client, or their business, off the AMHS platform.
Pre-existing relationships. If a client and therapist have a genuine pre-existing personal relationship unrelated to AMHS, the therapist must disclose this to AMHS at the time of assignment or as soon as it becomes apparent; AMHS may reassign the case to avoid a conflict of interest.
Client-initiated continuation after a therapist leaves AMHS. If a therapist's engagement with AMHS ends, and a client they saw through AMHS wishes — entirely on the client's own initiative, without any solicitation or inducement by the therapist — to continue therapy with that therapist outside AMHS, this is treated separately from poaching, subject to the following:
- The therapist must notify AMHS of the client's request before commencing any session with that client outside the platform.
- The therapist must pay AMHS a one-time client acquisition and maintenance cost of ₹3,000 per client who continues with them outside AMHS in this manner, settled before, or within 7 days of, that client's first non-AMHS session with the therapist.
- Continuing to see a former AMHS client outside the platform without notifying AMHS and paying this fee is treated as a breach of this section (unauthorised continuation), regardless of who initiated it, and is subject to the consequences below.
- This fee does not apply to in-platform referrals made through the official channel (Section 6).
Nature of the breach. A breach of this section is treated as a serious breach of trust and professional misconduct — not an administrative lapse — because it undermines the confidentiality and safety the dashboard system is designed to guarantee, and because it causes direct commercial harm to AMHS by diverting clients acquired through the platform.
Consequences. Breaches are subject to the monetary consequences set out in Section 7, and may separately result in immediate termination of engagement and legal action for breach of contract, breach of trust, and/or unlawful solicitation, in addition to — not instead of — any monetary deduction.
Survival. This section survives the termination of a therapist's engagement with AMHS and continues to apply indefinitely, without a fixed end date, for every client the therapist saw through AMHS.
6. Monetary Incentives & Rewards
| Incident | Incentive |
|---|---|
| Client rating monthly average goes above 4.5 | 5% of the month's payout amount added to that month's payout as incentive |
| Every session note uploaded within 5 hours of the session ending, for every session in a month | 5% of the month's payout amount added to that month's payout as incentive |
| All supervision meetings attended in a quarter (3 months) without any gap in attendance | 5% of the month's payout amount added to that month's payout as incentive |
| New client referred to another AMHS therapist (via official dashboard referral) | 5% of that client's first session fee with the other AMHS therapist |
| 50 online/offline therapy sessions completed in one month | 5% of the month's payout amount added to that month's payout as incentive |
| More than 7 sessions held with your own private, non-AMHS clients at the AMHS clinic in one month | 10% discount on AMHS's revenue share of that month's external-session payouts |
Incentive figures above are AMHS's current default rates and remain subject to confirmation/adjustment by AMHS management.
7. Monetary Consequences & Deductions
To maintain reliability for clients and protect the integrity of the schedule, the following deductions apply to therapist payouts. Figures below are AMHS's current default rates and remain subject to confirmation/adjustment by AMHS management — the version published here is the one in force.
| Incident | Consequence |
|---|---|
| Therapist cancellation or no-show inside the 2-hour reschedule window (online or offline) | 100% of the session fee deducted from that session's payout |
| Therapist reschedules inside the 2-hour reschedule window (online or offline) | 50% of the session fee deducted from that session's payout |
| Client rating monthly average falls below 3 | 5% deduction of that month's payout amount, plus formal review with the clinical lead |
| Session notes not submitted within 24 hours | 1% deduction of session fee per late/missing note |
| Two consecutive unexcused absences from the mandatory fortnightly peer supervision meeting | 5% of that month's payout deducted from that month's payout |
| First instance of personal contact with an AMHS client (Section 5) | 100% of one session fee deducted from that month's payout |
| Repeated instance of personal contact with an AMHS client, or any instance of poaching (Section 5) | Formal review of the therapist's association with AMHS, up to and including termination of contract |
| Continuing to see a former AMHS client privately after exit, without paying the client acquisition & maintenance cost (Section 5) | ₹3,000 per client outstanding, recoverable from any pending payout, plus formal review/legal action |
Deductions are calculated as a percentage of the session fee for the affected booking (or of the relevant month's payout, where stated), applied to the therapist's next payout cycle. Deductions are communicated to the therapist with the reason recorded. A therapist may raise a dispute on a specific deduction through the Grievance & Escalation process (Section 10) within 7 days of the deduction being applied.
Repeated non-compliance, independent of any monetary deduction, may also result in a formal warning, reduced visibility for new bookings on the platform, or termination of engagement.
8. Fees & Payout Policy
- Session fee-sharing between AMHS and the therapist is set out in each therapist's individual engagement/payout agreement at onboarding.
- Payouts are processed on AMHS's standard payout cycle, net of any deductions applicable under Section 7 and inclusive of any incentives applicable under Section 6.
- Therapists are responsible for reviewing their payout statements and raising discrepancies promptly.
9. Privacy & Confidentiality Obligations
- Client records, session notes, and any identifying information must be stored only within AMHS-approved systems and never shared outside authorised channels.
- Therapists must comply with the Mental Healthcare Act, 2017 confidentiality requirements and AMHS's data-handling standards at all times, whether working online or from the clinic.
- Any suspected data breach or unauthorised disclosure must be reported to AMHS immediately.
- Client consent is captured automatically during registration on the AMHS dashboard; therapists do not need to separately administer it but should be familiar with its scope.
10. Grievance & Escalation
Therapists may raise concerns, including disputes over a monetary deduction, by contacting:
- Email: antarmanmhs@gmail.com
- Phone: +91 85859 76967 / +91 89790 96954
Grievances will be acknowledged within 48 hours and addressed within 3-5 business days.
11. Anti-Fraud / Professional Integrity
- Misrepresentation of qualifications, or manipulation of the booking/payment system, may result in immediate suspension and, where applicable, legal action.
- AMHS may audit session records, attendance logs, and payout claims to verify compliance with these policies, including in circumstances of a suspected breach of trust involving a client.
- See also Section 5 for AMHS's non-solicitation and anti-poaching policy, which addresses breach-of-trust conduct specifically involving client relationships.
12. Policy Updates
AMHS may revise these policies periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued engagement constitutes acceptance of the revised policies.