Terms & Conditions — For Therapists

• Therapists must hold valid qualifications and, where applicable, registration/licensure required to practise psychotherapy or counselling in India.
• Credentials, qualifications, and areas of specialisation must be accurately represented on the AMHS profile and kept up to date.
• AMHS reserves the right to verify credentials at onboarding and periodically thereafter.

Client consent — covering the scope, risks, and benefits of therapy, and the limits of confidentiality — is obtained automatically as part of client registration on the AMHS dashboard, before a client can book a session. Therapists are not required to separately administer or collect this consent, but should be familiar with its content and may confirm consent is on file if a client raises questions about it during a session.

• Client confidentiality must be maintained at all times, subject only to the legal exceptions under the Mental Healthcare Act, 2017 (e.g., imminent risk of harm, court orders, child protection concerns).
• Client records, session notes, and any clinic files must not be shared, removed from AMHS systems, or disclosed to third parties without authorisation.
• Therapists must comply with the Mental Healthcare Act, 2017 and all other applicable professional, ethical, and legal standards.

• Sessions must be conducted in a private, professional setting free from interruption, whether delivered remotely or at the clinic.
• Therapists must be present and ready at the scheduled start time for every session.
• Sessions should run for their full allotted duration unless clinically appropriate to end earlier, with the client's understanding.

For sessions delivered at the AMHS physical clinic:

• Therapists must arrive with sufficient time before their first scheduled client to prepare the room and review the client file.
• The Pay-at-Clinic option is offered to clients and administered entirely by AMHS admin/reception; therapists have no role in confirming, collecting, or following up on Pay-at-Clinic payments and are not responsible for whether a client has paid.
• Clinic rooms, equipment, and shared spaces must be left in good order for the next therapist/client.
• Any client no-show or late arrival at the clinic must be reported to reception/admin promptly so it can be logged under the AMHS no-show policy.
• Therapists are responsible for maintaining professional decorum in shared clinic spaces (waiting area, reception, corridors).

• All therapists engaged with AMHS are required to regularly attend peer supervision meetings, held fortnightly (once every two weeks).
• Attendance is mandatory except in cases of pre-approved leave, medical emergency, or other exceptional circumstances communicated to the clinical lead/admin in advance.
• Peer supervision supports case discussion, clinical quality, and adherence to ethical practice, and is treated as a core part of a therapist's engagement with AMHS — not an optional add-on.
• Repeated unexcused absence from peer supervision is treated as a compliance matter (see Section 11 — Fees, Payouts, Incentives & Monetary Consequences, and the AMHS Policies page for the full escalation process).

Therapists must upload session notes for every session (online and offline) within 24 hours of the session ending.

Each note must cover the following four areas at minimum:

• Summary of the session.
• Recommendation(s) arising from the session.
• Agenda for the next session.
• Suggested date and time for the next session.

Notes must be entered through the designated AMHS system/format and must maintain client confidentiality standards at all times.

Timely, complete documentation is treated as a core professional obligation, not an administrative formality — it directly affects continuity of care and is subject to the monetary consequences described in Section 11 and the AMHS Policies page if not met.

• Clients may request a reschedule through the AMHS platform up to 2 hours before the scheduled session start time. Once inside this 2-hour window, the reschedule feature is automatically disabled for that booking.
• Therapist-initiated cancellations or reschedules should also be raised as early as possible, and in any case no later than 2 hours before the session, except in genuine emergencies.
• Therapist cancellations or reschedules inside the 2-hour window, or no-shows by the therapist, are treated as service failures and are subject to the monetary consequences in Section 11.

• Maintain professional respect and boundaries with clients at all times. Personal, business, or social relationships with clients are not permitted.
• Therapists must not accept gifts, bartering, or exchange of services from clients.
• Therapists must not engage with clients outside scheduled sessions for casual calls/texts, except for scheduling matters — see also Section 10 on personal contact.
• Recording sessions without prior written client consent, and consistent with AMHS policy, is prohibited.
• Any complaint of misconduct will be investigated under the AMHS Grievance Redressal process and may result in suspension or termination.

AMHS provides the therapist dashboard and client dashboard specifically so that scheduling, communication, session logistics, documentation, and payment can all happen through the platform, without either party needing to exchange personal contact details. This clause exists to protect that system, and applies whether a therapist is actively engaged with AMHS or has since left.

No personal contact for platform purposes. Therapists must not exchange personal phone numbers, personal email addresses, personal social media handles, or any other off-platform contact method with a client for scheduling, billing, follow-up, or continuing therapeutic communication. All such communication must go through the AMHS dashboard, in-platform messaging, and official session channels.

No poaching or redirection of AMHS clients. Therapists must not solicit, induce, or facilitate a client's move to therapy outside the AMHS platform — whether directly with the therapist in a private/independent capacity, or via referral to another non-AMHS provider — for personal financial gain or otherwise, regardless of who initiates the contact.

In-platform referrals are different. Referring a client to another AMHS-affiliated therapist through the official dashboard referral process is permitted and separately incentivised (see Section 11 and the AMHS Policies page). This clause only restricts moves that take a client, or their business, off the AMHS platform.

Pre-existing relationships. A genuine pre-existing personal relationship with a client, unrelated to AMHS, must be disclosed to AMHS at the time of assignment; AMHS may reassign the case to avoid a conflict of interest.

Client-initiated continuation after a therapist leaves AMHS. If a therapist's engagement with AMHS ends and a client they saw through AMHS wishes — entirely on the client's own initiative, without any solicitation or inducement by the therapist — to continue therapy with that therapist outside AMHS, this is treated separately from poaching, subject to the following:

• The therapist must notify AMHS of the client's request before commencing any session with that client outside the platform.
• The therapist must pay AMHS a one-time client acquisition and maintenance cost of ₹3,000 per client who continues with them outside AMHS in this manner, settled before, or within 7 days of, that client's first non-AMHS session with the therapist.
• Continuing to see a former AMHS client outside the platform without notifying AMHS and paying this fee is treated as a breach of this clause (unauthorised continuation), regardless of who initiated it, and is subject to the consequences below.
• This fee does not apply to in-platform referrals made through the official channel (Section 11).

Nature of the breach. A breach of this clause is treated as a serious breach of trust and professional misconduct, given the commercial harm to AMHS's client relationships and business, and the risk to client safety and confidentiality that off-platform arrangements create.

Consequences. Breaches are subject to the monetary consequences in Section 11 and the AMHS Policies page, and may separately result in immediate termination of engagement and legal action for breach of contract, breach of trust, and/or unlawful solicitation, in addition to — not instead of — any monetary deduction.

Survival. This clause survives the termination of a therapist's engagement with AMHS and continues to apply indefinitely, without a fixed end date, for every client the therapist saw through AMHS.

AMHS shares session fees with therapists on terms agreed at onboarding (set out separately in each therapist's engagement/payout agreement).

Incentives. AMHS also operates a monetary incentive programme rewarding strong client ratings, timely session notes, full supervision attendance, in-platform referrals, and high session volume. The current incentive rates are published in full on the AMHS Policies — For Therapists page and may be revised by AMHS management from time to time.

Monetary consequences. To protect clients from disruption and maintain platform reliability, the following consequences apply for therapist-side non-compliance. Amounts below are AMHS's current default rates and are subject to confirmation/revision by AMHS management; the version in force at any time is the one published on the AMHS Policies page.

Deductions are calculated as a percentage of the session fee for the affected booking (or of the relevant month's payout, where stated). A therapist may dispute a specific deduction through the AMHS Grievance Redressal process within 7 days of it being applied. Repeated or serious non-compliance, independent of any monetary deduction, may additionally result in a formal warning, reduced booking visibility on the platform, or termination of engagement, per Section 14.

AMHS's liability to therapists arising from platform operation shall not exceed the payout amount due for the session(s) in question. AMHS is not liable for indirect or consequential losses.

For clarity, and without limiting or extending the paragraph above: where AMHS is liable to a therapist in connection with the platform — for example, following a technical or scheduling error — the maximum recoverable is the payout due for the session(s) affected. Amounts for lost future bookings, reputational harm, or other indirect or consequential losses are not recoverable.

This second paragraph is explanatory only. If it conflicts with the first paragraph, the first paragraph prevails.

All website content, platform materials, templates, and AMHS branding remain the intellectual property of AMHS. Therapists may not reproduce or distribute AMHS materials without prior written consent.

AMHS may suspend or terminate a therapist's engagement for breach of these Terms, repeated non-compliance under Section 11, a breach of Section 10 (Non-Solicitation, Personal Contact & Anti-Poaching), professional misconduct, or if continued engagement is not in the interest of client safety or platform integrity. Therapists may end their engagement with AMHS by providing notice as agreed in their onboarding/engagement agreement. Sections 10 (Non-Solicitation, Personal Contact & Anti-Poaching) and 12 (Limitation of Liability) survive termination.

These Terms are governed by the laws of India, including the Mental Healthcare Act, 2017.

AMHS may revise these Terms periodically. Updates will be posted with a revised “Last Updated” date. Continued engagement constitutes acceptance of the revised Terms.